We have been today to Carino?s at the Burjuman Mall. We have been there at 7.30 so just after opening, The Restaurant was pretty full inside while outside only one table was used. They normally had enough waiters to attend everyone properly. Yet somehow they managed to lose complete overview.
They offer daily from 7 till 9pm an iftar offer which is for 55AED a soft drink or ice tea, a salad, a main course but not steaks, and a dessert, which is a very good offer. I think if you are not able to handle the amount of customers you should not offer things like at. We had one Iftar Meal , the Meatball Sliders a chicken Cesar salad and a Lasagne for three persons. The problem was that they gave one main course as starter, the 2 salads as well separate and the main course came even much later. Nobody checked for refilling drinks and so? we felt unwelcome. The cheesecake in the end was taken on take away as we otherwise probably would have to wait another half an hour to get it.
Personally i will not visit that outlet again but surely the one in Festival City which looks much better organized. The food was nevertheless great , but the service just did not work and so the food cannot change the rating over the disastrous service.
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Source: http://blog.theacmelabs.com/?p=3221
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